How To Cancel EOS Membership? Complete Guide

Canceling an EOS Fitness membership might feel like a hassle, but I’m here to make it simple. If you’ve had a change of priorities, found a better gym, or just need to cut costs, this guide will walk you through every step.

I’ll cover everything you need to know, from the in-person process to using the EOS app, so you can end your membership smoothly without surprise fees. Many people struggle with vague gym contracts and hidden charges, but I’ll show you exactly what to expect.

In this guide, I’ll break down exactly how to cancel EOS membership step-by-step, so you avoid hidden fees, unnecessary delays, and frustration. I’ll also cover the fine print, including notice periods and refund rules.

By the end, you’ll have all the tools needed to handle your cancellation confidently—and maybe even consider better alternatives that fit your goals. Let’s get you out of your membership quickly and without any frustration!

Understanding EOS Membership Plans, Fees, and Contract Terms

EOS Fitness offers several membership plans, each designed to fit different needs and budgets. Here’s a quick rundown of the key options and fees you’ll want to know before committing.

EOS has three main membership tiers: Basic, Blue, and Black.

1. The Basic Plan is the most affordable, starting around $9.99 per month. It gives you access to standard gym equipment like weights, cardio machines, locker rooms, and showers.
2. If you want more features, the Blue Plan includes unlimited group classes and access to most EOS locations. This plan usually costs a bit more each month, depending on your area.
3. For those looking for the best perks, the Black Plan is the top choice. It includes everything in the lower tiers plus benefits like guest privileges, hydro-massage, and more advanced amenities. The monthly fee for the Black Plan is the highest, but it provides the most value.

Each membership also comes with an annual membership fee of about $49.99, billed once a year. This fee helps to lock in your monthly rate, protecting it from potential increases.

It’s crucial to review your contract carefully since all plans may have different terms depending on the location and promotional offers.

Key Points to Know About EOS Fitness Cancellation Policy

EOS Fitness has a specific cancellation policy that members should know before ending their membership. Here’s what you need to keep in mind for a smooth process:

1. First, EOS requires a 30-day notice to cancel a membership. This means your cancellation won’t be effective immediately. You’ll be billed for 30 more days after you submit your cancellation request. Make sure you account for this when planning to cancel.
2. If you joined recently, you might be eligible for a Right of Rescission. This policy allows new members to cancel within a few days of signing up—usually around 3 to 5 business days—for a full refund. This only applies to new memberships, so it’s essential to act quickly if you change your mind.
3. If you have a personal training agreement, it operates separately from your standard gym membership. You’ll need to reach out to your local EOS gym directly to handle these agreements. These contracts may have different terms, so it’s important to check specifics before canceling.
4. Keep in mind that not all states allow for online cancellation. If you’re in Florida, Texas, or Utah, you won’t be able to cancel through the EOS website. In these states, you’ll need to visit the gym in person or contact customer service to finalize the process.
5. Before canceling, settle any outstanding fees or unpaid dues to avoid complications. EOS Fitness won’t process a cancellation if there’s a balance due.
6. Also, if you were given access items like key fobs or cards when you joined, return them when canceling. EOS might charge a fee if these items are lost or damaged.

These details can save you time and hassle, making sure you follow the right steps depending on your situation. Always double-check your contract for any unique conditions tied to your membership.

Finally, always ask for a confirmation of your cancellation. You can request an email or a receipt to have proof that the process is complete. Keep this for your records in case of any disputes.

How to Cancel EOS Membership In Person

To cancel your EOS membership in person, follow these simple steps:

1. Visit Your Local EOS Gym: Head to the EOS Fitness location where you initially signed up. It’s best to go during regular business hours to ensure staff availability.
2. Speak to a Membership Representative: Once there, go to the front desk and request to speak with a membership specialist. Let them know that you want to cancel your membership.
3. Provide Your Information: Be ready to share your name and any membership details they ask for. Bringing a copy of your membership agreement can speed up the process.
4. Fill Out the Cancellation Form: The staff might ask you to fill out a cancellation form. Carefully provide all the required information and double-check before submitting it.
5. Return Access Items: If you were given a key fob, card, or other access items, return them. This is often necessary to finalize your cancellation.
6. Settle Any Outstanding Fees: Pay any pending dues or fees related to your membership. Clearing these up ensures a smooth cancellation.
7. Get Confirmation: Ask for a cancellation receipt or confirmation email for your records. Keep this proof in case of future billing disputes.

How to Cancel EOS Membership Over the Phone

To cancel your EOS membership over the phone, follow these easy steps:

1. Find the Right Phone Number: Visit the EOS Fitness website and navigate to the “Gym Near Me” section. Here, you can find the contact number for the location where you signed up.
2. Call Customer Service: Dial the number from the mobile phone you used to register your membership. This helps verify your account faster.
3. Request Membership Cancellation: Once you reach a customer service representative, explain that you want to cancel your EOS membership. Be clear and direct about your intent.
4. Verify Your Identity: The representative may ask for your name, membership details, or other identifying information. Be prepared to provide this to confirm your account.
5. Fill Out Required Forms: Some representatives may ask you to fill out a cancellation form. You can either do this over the phone or via email, depending on the gym’s process.
6. Confirm the Cancellation: After submitting your request, ask for a cancellation confirmation number or receipt. This proof will be useful in case of any issues later.
7. Cancel Automatic Billing: If you set up automatic billing, contact your bank or credit card company to stop future payments.

Canceling EOS Membership via Email

To cancel your EOS Fitness membership via email, follow these steps:

1. Compose the Email: Open your email and address it to memberservices@eosfitness.com. You can usually find this contact on the EOS Fitness website.
2. Subject Line: Write “Membership Cancellation” to make it clear.
3. Email Body: Start by stating that you want to cancel your EOS membership. Include your full name, membership number, and the reason for cancellation.
4. Additional Information: Attach any necessary documents like your membership card or billing details to help process the cancellation quickly.
5. Sign Off: End the email with your name and date.
6. Send and Save: Send the email and keep a copy for your records.
7. Recurring Payments: If you have automatic billing, be sure to contact your bank or credit card company to stop payments.

This simple method ensures you have a record of your request and can track its progress.

How to Cancel EOS Membership Using the EOS App or Online Form

To cancel your EOS membership online, you can either use the EOS app or the website’s contact form. Here’s how:

Canceling via EOS Contact Form:

If you’re a member in Arizona, California, or Nevada, you have the option to cancel your membership online via the EOS Fitness website. This option is not available for members in other states, who must use alternative methods like in-person cancellation, phone calls, or email.

1. Visit the EOS Fitness Website: Go to their official website and find the contact form.
2. Fill in the Details: Enter your name, email, phone number, and state.
3. Select Your Membership Info: Choose “Yes” to confirm you are a member, and pick your gym from the dropdown menu.
4. Choose Cancellation: Under the “What can we help you with?” section, select “My Membership” and then choose “Cancellation.”
5. Provide Details: Briefly explain why you want to cancel. You’ll see EOS’s cancellation policy steps on your screen afterward.

Canceling via EOS App:

Currently, EOS does not allow direct cancellation through their app. However, you can contact ABC Financial Services, which manages billing for EOS Fitness.

1. Go to ABC Financial Website/App: Visit the ABC Financial website or app.
2. Check for EOS Services: Look up if your local EOS gym is listed.
3. Follow the Instructions: If it is, simply tap on “Cancel” and follow the steps provided.

This method gives you an easy, online way to cancel your membership. Make sure to keep a record of your request for future reference.

How to Freeze Your EOS Membership Instead of Canceling

If you need a break from your EOS membership but don’t want to cancel, you can freeze it instead. Freezing your membership is a great option if you’re traveling or can’t use the gym for a while. Here’s how you can freeze your EOS membership:

1. Eligibility: You can freeze your membership for up to 3 months for just $5 per month. This is a good option if you’re out of town or life is too busy for the gym.
2. Visit the Gym: Go to your local EOS Fitness and speak to the manager. Ask them to freeze your membership for the time you need.
3. Submit a Request Online: You can also freeze your membership by submitting a request through the contact form on the EOS website or emailing customercare@abcfitness.com. Include your agreement number, barcode number, and the date you want the freeze to start.
4. Payment for Freeze: Be ready to pay the $5 per month freeze fee for each month you want to pause your membership.

Freezing your membership lets you keep your gym access for the future without paying for the months you can’t attend. Just make sure to follow the steps correctly, and you’ll be good to go!

Can You Get a Refund From EOS Fitness?

If you want a refund from EOS Fitness, it’s possible under specific conditions.

1. New members who cancel within 3 business days of signing up are eligible for a full refund.
2. Keep in mind, weekends and holidays don’t count in the 3-day period​.
3. If you’re unable to use the gym due to a disability, moving more than 25 miles away, or joining the armed forces, you may also qualify for a refund​.

However, refunds are only available for new members who meet these criteria. After the initial 3 days, EOS does not offer refunds​.

Alternatives to EOS Fitness Membership

If you’re thinking about alternatives to EOS Fitness, there are plenty of other gyms that might fit your needs. The right choice depends on your budget, fitness goals, and workout preferences. Here are a few options:

1. Planet Fitness – This is a budget-friendly gym, starting at $10 per month. It offers cardio equipment and some strength training options, perfect for those who prefer a no-frills experience.
2. Crunch Fitness – Starting from $10 monthly, Crunch offers a wide range of equipment, classes, and amenities. It’s great for anyone who enjoys group fitness or wants a variety of workout options.
3. LA Fitness – If you want more amenities, LA Fitness might be a good choice. It has pools, saunas, and steam rooms. Prices usually start at $29.99 per month.
4. Anytime Fitness – Known for its 24-hour access, Anytime Fitness is great for those with a busy schedule. With over 4,000 locations worldwide, it offers flexibility and convenience.
5. Orangetheory Fitness – If you’re looking for high-intensity interval training (HIIT), Orangetheory is perfect. It’s a boutique fitness studio offering personalized, intense workouts.

These options give you a variety of price points and workout styles to choose from. Just consider what suits your budget and fitness goals.

Frequently Asked Questions (FAQs)

How do I cancel my EOS Fitness membership in person?

You can cancel your EOS Fitness membership by visiting the gym location where you signed up. Simply provide your membership details and notify the staff of your intention to cancel​.

Can I cancel my EOS membership over the phone?

Yes, canceling over the phone is an option. Call your local EOS Fitness branch, provide your membership information, and confirm your cancellation request​.

How do I cancel my EOS Fitness membership via email?

To cancel via email, send a cancellation request to the EOS Fitness email address for your location. Include your membership details and a clear cancellation notice​.

Is there a cancellation fee for EOS Fitness?

Cancellation fees can vary by location but generally range around $15. It’s best to confirm the fee with your local gym by contacting customer service.

How do I cancel my EOS membership online?

You can cancel your EOS membership online by submitting the Membership Cancellation Form on their website. Simply log into your account, provide required details, and submit the form to process the cancellation with a 30-day notice​.

How To Contact EOS Customer Service?

To contact EOS customer service, call your local gym directly or visit their website to find the phone number. You can also use the contact form available on the site to get in touch with their service team.

Conclusion

Now you know exactly how to cancel your EOS membership with ease. Whether you choose to cancel in person, over the phone, or online, following these simple steps will ensure a smooth process.

Remember, fitness is about maintaining a healthy mind and body, no matter where you train. I hope you’re not abandoning your workout routine entirely, but rather finding a better fit for your goals.

If you’re still unsure, check out other gym options that might suit your needs. Don’t forget to share your thoughts or ask questions in the comments below!