How to Cancel Equinox Membership: Step-by-Step Guide

“Did you know that nearly 70% of gym-goers maintain memberships they rarely use, costing them hundreds of dollars annually?” If you’re thinking about canceling your Equinox membership, you’re not alone.

Equinox, a luxury fitness brand known for its state-of-the-art facilities and exclusive classes, offers an enticing experience—but sometimes, life changes.

Whether due to financial reasons, relocation, or a shift in fitness goals, understanding how to cancel an Equinox membership can save you from unnecessary stress and fees.

In this guide, we’ll walk you through the Equinox cancellation policy, discuss the fine print, and provide actionable tips to make the process seamless.

Things to Know Before Canceling Your Equinox Membership

“Before you cancel, it’s crucial to understand the fine print and potential fees.”

Canceling an Equinox membership isn’t as simple as stopping payments; there are specific policies you need to follow. Here’s what you should know:

Contract Terms and Commitments

• Annual vs. Monthly Contracts: Most memberships require either a 12-month commitment or month-to-month payments. Canceling an annual contract early may incur termination fees.
• Cancellation Notice: Equinox typically requires a 30-day written notice. If you cancel today, your membership may still be active—and billed—for the next month.

Potential Fees

• A cancellation fee may apply if you’re still within your commitment period.
• Waivers might be granted for health-related reasons or if you’re relocating more than 25 miles from an Equinox facility.

Actionable Tips

• Read Your Contract: Review your membership agreement to confirm cancellation terms.
• Avoid Peak Times: If canceling in person, visit the club during non-busy hours to streamline the process.

What Is Equinox? Perks of Equinox Membership

“Equinox isn’t just a gym—it’s a luxury lifestyle brand.”

Equinox sets itself apart with high-end amenities and an elite fitness experience. Members often rave about:

• Unlimited Group Fitness Classes: From yoga to spin, there’s something for everyone.
• State-of-the-Art Equipment: Top-tier machines designed for serious training.
• Luxurious Amenities: Onsite spas, swimming pools, and premium locker rooms.

Yet, these perks come at a price. For many, the decision to cancel arises from balancing these features against the membership cost.

Anecdotally, some members share that while the experience is incredible, they struggled to justify the expense when life got busier.

Equinox Membership Plans, Prices, and Commitments

“From monthly plans to annual contracts, understanding your plan is the first step toward cancellation.”

Equinox offers various membership tiers to suit different needs:

Membership Plans and Prices

• Monthly Plans: Starting around $200–$300 per month, these are ideal for flexibility but often pricier than annual contracts.
• Annual Contracts: Typically cheaper monthly, but come with a 12-month obligation.
• Equinox+ Membership: Access to their app with virtual classes for ~$40 monthly.

Cancellation Challenges by Plan

• Easiest to Cancel: Month-to-month plans, as they only require the standard 30-day notice.
• Hardest to Cancel: Annual contracts, especially if you’re mid-term and don’t qualify for exceptions like medical reasons or relocation.

Being informed about your plan ensures you avoid unnecessary fees and delays. The next step?

Learning the exact steps to cancel your Equinox membership—online or in person.

Equinox Membership Cancellation Policy: What You Need to Know

“The fine print matters—here’s what the Equinox membership agreement says about canceling.”

Canceling your Equinox membership isn’t just a quick call or click. The process is outlined in their membership agreement, and understanding it can save you from unexpected fees or hassles.

Key Aspects of the Cancellation Policy

1. Notice Period: A 30-day notice is required for most cancellations. This means your membership will remain active—and billable—for 30 days post-notification.
2. Cancellation Fees:
   • If you’re on an annual contract and cancel early, expect a termination fee unless exceptions apply (e.g., health or relocation).
   • Month-to-month plans are exempt from these fees but still require notice.
3. Health or Relocation Exceptions: Proof, such as a doctor’s note or address verification, may waive fees for valid reasons.

Common Misconceptions

• “I can cancel anytime.” Many assume their membership is easily canceled, but contract terms often bind them.
• “Emailing customer service is enough.” Some cancellations require specific methods like certified mail or in-person visits.

Being proactive by reviewing your contract and understanding your rights ensures a smoother cancellation experience.

Step-by-Step Guide: How to Cancel Equinox Membership

Equinox offers multiple ways to cancel, each with unique steps and potential challenges.

Cancellation In Person

1. Visit Your Local Club: Bring your photo ID and a copy of your membership agreement for reference.
2. Speak with a Manager: Cancellation requests are often handled by club managers.
3. Request Written Confirmation: Always ask for a receipt or confirmation email to document the cancellation.

Cancel Through Certified Mail

1. Draft a Cancellation Letter: Include your full name, membership ID, and cancellation reason.
2. Send via Certified Mail: Use certified mail with a return receipt to track delivery. Address it to your local Equinox club or the corporate office, as specified in your contract.
3. Follow Up: Call the club to confirm they’ve processed your request.

Cancel By Phone

1. Contact Customer Service: Call Equinox’s support team at their official number (866)-332-6549.
2. Provide Membership Details: Be ready with your membership ID and personal information.
3. Request Written Confirmation: Ask for an email or reference number to ensure your request is documented.

Canceling By Email

1. Send an Email Request: Include your full name, membership ID, and cancellation details.
2. Send it to Cancellations@Equinox.com.
3. Confirm Receipt: Follow up if you don’t receive a reply within 48 hours.

How to Cancel Equinox+ Membership

The Equinox+ app (formerly Equinox Media) provides a streamlined way to manage subscriptions. Here’s how:

Canceling via Mobile App

1. Open the Equinox+ app on your device.
2. Navigate to the Account Settings.
3. Select Manage Subscription and follow the prompts to cancel.

Cancellation on iOS Devices

1. Go to Settings > Apple ID > Subscriptions.
2. Locate Equinox+ in your subscription list.
3. Tap Cancel Subscription and confirm.

Cancel on Android Devices

1. Open the Google Play Store app.
2. Tap Menu > Subscriptions > Equinox+.
3. Select Cancel Subscription and follow the prompts.

Can You Pause or Freeze Your Equinox Membership?

“Not ready to cancel? Freezing your membership could be a better option.”

Equinox offers a membership freeze option for those who want to take a break without fully canceling.

Key Details

• Cost: A small monthly fee (varies by location) is typically required during the freeze period.
• Duration: Freezes are usually allowed for 1–3 months, depending on your club’s policy.
• Process: Submit a written request, either in person or via email.

Freezing vs. Canceling

• Benefits of Freezing: Retain your membership perks and avoid reactivation fees.
• When to Cancel: If you’re unsure about returning or want to cut ties completely, cancellation may be the better option.

This option allows flexibility for members who need time off without losing their membership benefits.

Equinox Refund Policy

“Are refunds available for canceled memberships? Here’s what you need to know.”

Refunds for canceled Equinox memberships are limited and depend on specific circumstances outlined in the membership agreement.

When Refunds Are Issued

• Prepaid Memberships: If you’ve prepaid for a year or longer and cancel early due to qualifying reasons (e.g., medical issues or relocation), you may be eligible for a prorated refund.
• Fees Disputes: Refunds for billing errors are issued upon verification by Equinox.

Scenarios for Refunds

1. Relocation: Moving to an area without a nearby Equinox can qualify you for early cancellation and refund consideration. Proof of relocation is required.
2. Medical Issues: Providing documentation from a healthcare professional may exempt you from fees and qualify for a refund of unused services.

Refunds are not guaranteed and require adherence to the outlined policies, so reviewing your agreement and speaking with customer service is essential.

Alternatives to Equinox Membership

“Looking for other fitness options? Here are some great alternatives.”

If Equinox isn’t the right fit anymore, there are plenty of other options to stay active:

Budget-Friendly Gyms

• Planet Fitness: Low-cost memberships starting at $10/month. Perfect for casual gym-goers.
• Crunch Fitness: Offers affordable plans with group classes and personal training options.

Boutique Fitness Studios

• Orangetheory Fitness: High-intensity interval training classes for all levels.
• Barry’s Bootcamp: A mix of cardio and strength training in a group setting.

At-Home Fitness Options

• Peloton: Access to cycling, yoga, and strength classes via app or bike.
• Beachbody On Demand: A wide variety of workout programs for home use.

Each option caters to different fitness preferences, ensuring there’s a perfect match for your goals and budget.

Conclusion and Final Recommendations

Canceling your Equinox membership doesn’t have to be a stressful process. To recap:

• Understand your agreement to avoid unexpected fees.
• Choose the cancellation method that works best for you—whether in person, by mail, or over the phone.
• Consider alternatives if you’re looking for a more affordable or convenient fitness solution.

Take control of your fitness journey today. Whether it’s resolving membership concerns with Equinox or finding a better fit elsewhere, you’ve got the tools to make the best decision for your lifestyle and budget.

FAQs

How Much Is the Equinox Membership Cancellation Fee?

Cancellation fees depend on your membership plan:

• Annual Contracts: Early termination fees range from $100 to $300.
• Month-to-Month Plans: Typically, no cancellation fee, but a 30-day notice is required.

Can I Pause My Equinox Membership Instead of Canceling?

Yes! Equinox allows members to freeze their membership for a small monthly fee. This option is ideal for short breaks due to travel, injury, or life events.

Can I Cancel My Equinox Membership Online?

Online cancellation is not widely available. Most cancellations must be done in person, via certified mail, or through customer service. Always verify your contract for exceptions.

How Can I Cancel My Equinox Membership?

You can cancel your Equinox membership by visiting the club in person, sending a certified or registered mail, or emailing Cancellations@Equinox.com. For short breaks, consider freezing your membership instead of canceling.

What Is Equinox’s Class Cancellation Policy?

To avoid penalties, cancel online or through the app at least three hours before your scheduled class. Missed check-ins or late cancellations may result in losing your spot in the class.

Is Equinox a 12-Month Commitment?

Most Equinox memberships, including their premium $405/month plan, require a 12-month commitment. The membership benefits remain the same, but access depends on the plan’s location tier.

How Do I Freeze My Equinox Membership?

You can freeze your membership by submitting a request form at your club or emailing Concierge@Equinox.com. Freezing is a great option for temporary breaks from gym use.