Petco’s Vital Care Membership gives pet owners discounts, vet visits, and grooming offers — but if you no longer need the service or found the monthly charge unnecessary, you can easily cancel it.
This detailed guide explains how to cancel Petco Vital Care Membership, whether you’re using the free plan, paid premier plan, or trial.
We’ll also cover Petco’s phone number, refund policy, and how to delete your account permanently.
🔹 What Is Petco Vital Care?
Petco Vital Care is a pet wellness program that provides members with:
- Regular vet exams
- Grooming discounts
- Nutrition perks and rewards
- Exclusive offers through the Petco app
There are two versions:
- Vital Care Core (basic membership)
- Vital Care Premier (premium paid version)
While these benefits are great for pet owners, many users decide to cancel when they move, change vets, or stop using Petco services regularly.
🔹 How to Cancel Petco Vital Care Membership Online
The most convenient way to cancel your membership is through your Petco account.
Follow these steps:
- Go to https://www.petco.com and log in.
- Click on your Profile icon in the top-right corner.
- Navigate to Vital Care Dashboard.
- Select Manage Membership or Cancel Plan.
- Confirm cancellation when prompted.
You’ll receive an email confirmation after successful cancellation. Save that email as proof for your records.
🔹 Cancel Petco Vital Care by Phone
If you prefer speaking to customer service, call the Petco Vital Care support team directly.
📞 Phone Number: 858-657-2035
Ask the representative to cancel your membership and ensure that:
- Auto-renewal is turned off
- No further charges will occur
- You receive a confirmation email
Tip: Call during Petco business hours (Monday–Friday, 8 AM–8 PM CST) for faster assistance.
🔹 Cancel Through the Petco App
If you joined through the Petco mobile app, cancellation can also be done from there:
- Open the Petco app.
- Tap your Account section.
- Select Vital Care → Manage Membership.
- Choose Cancel and follow the prompts.
Make sure you log out and back in after cancellation to confirm your plan shows “inactive.”
🔹 How to Cancel Petco Vital Care Premier Plan
For Vital Care Premier members, cancellation must be made at least 3 days before the next billing date to avoid another monthly charge.
If you signed up through a Petco store, call 858-657-2035 or visit your local Petco store and ask them to process the cancellation in person.
🔹 How to Delete Your Petco Account
After canceling Vital Care, you can delete your entire Petco account if you don’t want your data saved.
Steps to delete Petco account:
- Go to Petco’s Privacy Request Form page.
- Choose Delete My Personal Information.
- Fill out your details and submit the form.
You can also email privacy@petco.com to request account deletion.
🔹 How to Cancel Petco Vital Care via Email
If you prefer email support, use this format:
📩 Email: vitalcaresupport@petco.com
Subject: Request to Cancel Petco Vital Care Membership
Hello,
I’d like to cancel my Petco Vital Care membership associated with [Your Email]. Please confirm that my plan and billing have been stopped.Thank you,
[Your Name]
Expect a response within 24–48 hours.
🔹 Petco Vital Care Refund Policy
Petco does not automatically refund partially used months. However, you can request a refund if you were charged after cancellation or for duplicate billing.
To request a refund:
- Call 858-657-2035 or email vitalcaresupport@petco.com
- Provide your billing details and the cancellation date.
- Politely request a one-time refund (especially for recent charges).
Most refunds take 7–10 business days to appear in your account.
🔹 Petco Vital Care Customer Service Contacts
- 📞 Phone: 858-657-2035
- 📩 Email: vitalcaresupport@petco.com
- 🌐 Website: https://www.petco.com
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❓ FAQs About Canceling Petco Vital Care
1. How do I cancel my Petco Vital Care Membership?
You can cancel online via your Petco account, through the mobile app, or by calling 858-657-2035.
2. Can I cancel Petco Vital Care anytime?
Yes, you can cancel anytime, but do it before your next billing date to avoid extra charges.
3. Will I get a refund after cancellation?
Refunds are not automatic but can be requested by contacting Petco support.
4. Can I delete my Petco account after canceling Vital Care?
Yes, submit a deletion request via Petco’s Privacy Form or email privacy@petco.com.
5. Does Petco Vital Care include rewards or rebates?
Yes, members earn Petco Vital Care rewards and rebates, but they expire if your membership ends.
🧾 Final Thoughts
Canceling your Petco Vital Care membership is simple and can be done online, via app, or by calling customer service. Always confirm your cancellation and save your email proof.
If you notice any unwanted charges, contact Petco Vital Care support immediately to request a refund or account review.
Youtube Guide
Jorge Marks is the knowledgeable guide behind Subscription Simplified, dedicated to helping users navigate the often-overwhelming world of app and account cancellations. With a keen eye for detail, Jorge shares step-by-step guides and practical tips to ensure readers can easily manage their subscriptions. His clear and approachable style empowers everyone to take control of their digital lives without the hassle.