How to Cancel XSport Membership: Complete Guide

If you’re looking to cancel your XSport membership, there’s a structured process you should follow to avoid potential fees and complications. With varied membership types, policies, and fees, understanding your cancellation options can make a big difference.

Whether you’re transitioning to a home gym setup, joining another fitness center, or simply taking a break, this guide will walk you through everything you need to know to effectively handle your membership cancellation with XSport Fitness.

Key Points to Know: XSport Cancellation Policy

XSport Fitness, owned by Capital Fitness, Inc., operates a well-structured membership cancellation policy to ensure both transparency and flexibility for members. However, it’s vital to be aware of a few key points:

• Notice Period: XSport typically requires a 30-day written notice before the cancellation takes effect.
• Cancellation Fee: For members with long-term contracts, there may be a cancellation fee if they cancel early.
• Final Charges: Members might see a final monthly charge if it falls within the 30-day notice period.
• Final Payment Cycle: Many memberships require one additional billing cycle after initiating cancellation, especially if canceling mid-cycle. Be prepared for this final charge.

Tip: Review your membership agreement for specific terms related to your membership type, as each plan may have distinct cancellation conditions. Contact XSport Customer Support at (877) 417-1450 if you have any questions.

What Is XSport Fitness? Membership Options and Joining Process

XSport Fitness is a 24-hour gym chain known for its extensive facilities and varied fitness classes. Offering a range of membership options, XSport provides something for everyone, whether you’re focused on free weight training, HIIT, or cardio and strength training.

Types of XSport Memberships

Here’s an overview of XSport’s membership options to clarify what cancellation might entail based on the type of plan you have:

Membership Tier	Benefits Included	Cost Range
Basic	Gym access, cardio/weight equipment	Starts around $10/month
Premium	Access to classes, pools, and spa amenities	Typically $30-$50/month
Family	Multi-user access, sharing benefits with family members	Varies by location
Personal Training	One-on-one sessions, fitness assessments, tailored fitness programs	Priced per session

How to Sign Up for XSport Membership

You can join XSport Fitness in the following ways:

1. In-Person at a Local XSport Location: Bring valid ID, choose a membership plan, and fill out a membership form.
2. Online Registration: In some locations, XSport offers online sign-up through their official website.
3. XSport Mobile App: Manage your XSport Fitness account via the mobile app, where you can also schedule classes and track workouts.

Once you’ve completed your registration, you’ll receive a confirmation message with membership details and an overview of the cancellation policy.

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Can You Cancel Your XSport Membership? Eligibility and Conditions

XSport Fitness does allow members to cancel, but you’ll need to meet specific eligibility requirements and adhere to their policy.

Minimum Membership Duration and Cancellation Restrictions

Before canceling, ensure that your minimum membership period is met. For example, annual memberships often require at least six months before cancellation without penalty. Exiting a contract early may result in a cancellation fee or a contract buyout option.

Valid Reasons for Immediate Cancellation

Under certain circumstances, XSport allows for immediate cancellation without additional fees:

• Medical Reasons: If health issues prevent you from working out, you may submit a doctor’s note to support your request.
• Relocation: Moving to an area without an XSport location may qualify for penalty-free cancellation.
• Financial Hardship: XSport may make exceptions for members experiencing financial difficulties, particularly for long-term memberships.

Provide supporting documentation when requesting an immediate cancellation to avoid charges.

How to Cancel XSport Membership (Step-by-Step Guide)

XSport offers several methods for membership cancellation including in-person, by mail, and by phone. Follow the steps below for each option to ensure the process is smooth and documented.

Cancel In-Person at a Local XSport Gym

Canceling in person is often the most straightforward option for members who live near an XSport location. This method lets you interact with staff, receive direct support, and obtain immediate confirmation of your cancellation.

1. Find the Nearest XSport Gym: Visit XSport’s website or call customer support to identify the closest gym location.
2. Gather Necessary Documents: Bring your membership ID, a government-issued ID, and any documents supporting special circumstances, such as a doctor’s note for medical cancellations or proof of relocation.
3. Request a Cancellation Form: When you arrive, ask the front desk for a membership cancellation form. You’ll need to complete this form with details like your name, membership ID, contact information, and the reason for cancellation.
4. Consult with a Manager: Ask to speak with a manager or a customer service representative, who can finalize your request. This extra step may clarify potential fees and ensure that you understand the process.
5. Request a Receipt or Confirmation: After submitting the form, ask for a cancellation receipt or written confirmation as proof of your cancellation request. This confirmation can be valuable if you need to address future billing issues.
6. Understand the Billing Cycle: Clarify with the staff whether an additional billing cycle applies. Many gyms, including XSport, process a final charge during the 30-day notice period.

Cancel by Mail

For those unable to visit a gym in person, canceling by mail is an effective alternative. This option requires sending a written request to XSport’s corporate mailing address.

1. Draft a Cancellation Letter: In your letter, include your full name, membership ID, address, and a request to cancel your membership. If you have a specific reason for canceling (e.g., medical issue, relocation), mention it and include documentation, such as a doctor’s note or moving notice, if applicable.
2. Mail to XSport’s Headquarters: Address the letter to P.O. Box 4012, Aurora, Illinois 60507. Use certified mail with a tracking option to confirm receipt.
3. Keep Copies of All Documents: Retain a copy of your letter and the certified mail receipt. This documentation is critical if you need to dispute any future charges or confirm the date of your request.
4. Follow Up with Customer Service: After about one to two weeks, call XSport customer service at 877-417-1450 to confirm receipt of your cancellation request. This follow-up ensures that your request is being processed.
5. Verify Final Charges: Ask the representative if a final payment cycle will apply. Some memberships may still incur a final charge during the 30-day notice period.

Call XSport Customer Service

If you prefer a more direct approach and have questions, calling XSport’s customer service line is another practical way to initiate cancellation.

1. Contact Customer Service: Dial 877-417-1450 and follow the prompts to speak with a representative.
2. Provide Identification Details: Prepare to verify your identity by providing your membership ID, date of birth, and other details that may be requested.
3. Ask for Email Confirmation: After confirming the cancellation, ask the representative to send a confirmation email or provide a reference number. This documentation serves as proof of your request.
4. Clarify Final Payment: Confirm whether an additional payment cycle applies and, if so, ask for specific dates. XSport often bills one last cycle during the notice period.

Each cancellation method has its unique steps, benefits, and timelines. Choosing the right option depends on your preference for speed, documentation, and communication style.

Canceling via Email

Canceling a gym membership via email can be convenient, as it provides a written record of your request.

1. Review your membership agreement to understand any specific cancellation requirements.
2. Compose an email including:
   • Your full name
   • Membership ID
   • A clear request to cancel your membership
3. Mention any applicable notice periods and attach required documents.
4. Send the email to the gym’s designated customer service address.
5. Request a confirmation receipt to ensure your request is processed.
6. If you don’t receive a response within a few days, follow up by phone or in person to confirm the cancellation has been received and processed.

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Can You Cancel XSport Membership Online? (Limitations and Alternatives)

Currently, XSport Fitness does not support direct online cancellations. However, third-party services like DoNotPay offer a workaround, allowing you to submit cancellation requests digitally. The DoNotPay app even has a Hidden Money Option to help manage cancellation fees and streamline the process.

To use DoNotPay:

• Download the app and navigate to the Hidden Money Option.
• Select Cancel XSport Membership and follow the on-screen prompts.
• Wait for a confirmation receipt of your cancellation.

Note: If you choose a third-party option, always confirm the cancellation status with XSport to ensure there are no unresolved charges.

How to Freeze XSport Membership (Steps and Requirements)

If a temporary break suits your needs better than canceling outright, XSport offers membership freeze options, allowing members to pause their accounts for short-term reasons.

Freezing vs. Cancelling: Which Is Better?

Freezing is ideal if you plan to return within a few months. Unlike cancellation, freezing your membership allows you to maintain access without re-enrollment fees and often for a nominal freezing fee. Common reasons for freezing include:

• Medical Issues like illness or vacation.
• Short-Term Travel
• Financial Adjustments

How to Freeze Your XSport Membership?

1. Contact XSport Customer Service: Call or visit an XSport location to confirm your eligibility.
2. Understand the Freezing Fee: Fees vary based on membership type but are generally lower than a full month’s subscription.
3. Confirm Future Access and Terms: Check your return date and confirm that your access will resume as scheduled.

How Long Can You Freeze Your Membership?

XSport permits freezing for up to three months within a year. During this period, billing stops but your spot remains reserved. Contact XSport’s Customer Service Representative to confirm eligibility for a membership freeze and finalize the freeze duration.

Alternatives to XSport Membership: Staying Active Without a Gym

While XSport offers a great range of amenities, canceling a gym membership doesn’t mean you have to stop working out. There are many ways to stay active without a gym membership, often at no cost. Here are some accessible alternatives:

1. Bodyweight Workouts: Bodyweight exercises, such as push-ups, squats, lunges, and planks, can be done anywhere and require no equipment. Following free online programs or fitness apps can provide a structured workout plan.
2. Running and Walking: Running, jogging, or brisk walking are excellent cardiovascular workouts that can be done in parks, neighborhoods, or even on local trails. These activities are cost-effective and can be easily incorporated into your daily routine.
3. Home Workouts with Minimal Equipment: For those willing to invest a little, a yoga mat, resistance bands, and dumbbells are affordable options for at-home workouts. Many platforms, like YouTube and fitness apps, offer free or inexpensive guided workouts.
4. Outdoor Activities: If you live near hiking trails, beaches, or parks, outdoor activities like hiking, biking, and swimming can provide a refreshing alternative to the gym. These activities are often low-cost and add variety to your routine.
5. Online Fitness Classes: With a growing selection of online classes, from yoga and Pilates to HIIT workouts, you can enjoy a diverse fitness experience from home. Many platforms offer free trial periods, making it easy to explore different programs without commitment.

Alternatives to EOS Membership

If you’re considering leaving EOS Fitness, there are several alternatives that suit various fitness goals, budgets, and preferences. Here’s a brief look at some top choices:

• Big Box Gyms: Large facilities like LA Fitness and 24 Hour Fitness offer extensive amenities—cardio equipment, weight areas, pools, and saunas—ideal for anyone seeking variety. LA Fitness, for example, has over 700 locations across the U.S., providing group classes and tiered memberships to fit different budgets.
• Planet Fitness: Known for its affordability (memberships starting as low as $10 per month), Planet Fitness appeals to beginners and casual gym-goers who want a “Judgement Free Zone”. However, it may lack some high-end equipment and specialty classes.
• Anytime Fitness: With 24/7 access and locations worldwide, Anytime Fitness offers flexibility for those with busy schedules. A membership here includes access to over 4,000 locations globally, perfect for travelers or night-shift workers.
• Boutique Fitness Studios: For a more focused workout, boutique studios offer unique experiences:

• Orangetheory Fitness combines HIIT with heart-rate tracking to maximize calorie burn.
• SoulCycle offers high-energy indoor cycling, ideal for those who love a community vibe and rhythmic workouts.
• Pure Barre is excellent for low-impact, ballet-inspired movements, focusing on strength and core toning.
• Home Gyms: Creating a home gym provides ultimate convenience and privacy. Starting with essentials like free weights and resistance bands, a home gym can be tailored to suit individual workout needs and often proves cost-effective in the long run.

Each of these alternatives provides a distinct approach to fitness, so finding the right fit can ensure you keep up with your goals without missing a beat.

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Frequently Asked Questions (FAQs)

When Can I Cancel My XSport Fitness Membership Without a Fee?

Generally, you can cancel without fees if you have met the minimum membership duration, often 6–12 months. Valid reasons like health issues or relocation may also qualify for fee-free cancellation with documentation.

Can I Temporarily Freeze My Membership Instead?

Yes, XSport allows a membership freeze for up to three months annually (90 days per year), often for a small freezing fee. This is ideal for temporary breaks, like vacations or medical issues.

Do I Need to Go to XSport in Person to Cancel?

While in-person cancellation is preferred, you can also cancel by phone or use a third-party app like DoNotPay. In-person cancellation ensures you get immediate assistance, while phone and app options may be more convenient.

What Should I Do if XSport Charges Me After Cancellation?

If unexpected charges appear post-cancellation, contact XSport Customer Support immediately. Provide your confirmation receipt and explain the situation to ensure the charge is reversed if necessary.

How do I cancel XSport Fitness?

Call XSport customer service at 877-417-1450, verify your ID, and request cancellation. Be sure to ask for a confirmation email or message.

How do I cancel my XSport membership by mail?

To cancel by mail, write a cancellation letter and send it to Capital Fitness, Inc., P.O. Box 4012, Aurora, Illinois 60507, using certified or registered mail to ensure receipt.

Can I cancel XSport membership online?

XSport does not support direct online cancellations; you may submit a cancel request through their contact form or email in person, by mailed cancellation letter, or over the phone to finalize the process. You must follow up with a phone call to confirm receipt.

Final Thoughts: Making the Right Decision for Your Fitness Journey

Canceling a gym membership can be challenging, especially if fitness is an integral part of your life. XSport’s policies aim to make the cancellation process straightforward, and understanding them helps you make the most informed decision.

If you’re on the fence about canceling, freezing or downgrading your membership might offer a flexible solution, allowing you to maintain access at a reduced cost or for a limited period. And if you do decide to leave XSport, a wealth of fitness options—both free and paid—can help you stay active and healthy.

For a stress-free cancellation:

• Review your membership agreement to understand all fees and requirements.
• Contact Customer Support at (877) 417-1450 if you have questions.
• Confirm your cancellation and fees, and keep all receipts for your records.
• Review alternatives if you plan to keep up with fitness elsewhere.

By choosing the right course of action, you can manage your fitness journey with confidence, adapting to life’s changing circumstances while maintaining your commitment to health and wellness.